Return Policy

Return Policy

We value your satisfaction and strive to make the return process as seamless as possible. Please review our return policy below for a comprehensive understanding of our procedures.

  1. Returns and Refunds:
  • Orders may be returned within 30 days of purchase for a full refund.
  • Orders exceeding the 30-day window are subject to a 25% restocking fee.
  • Items beyond 90 days from the purchase date are non-returnable.
  1. Refused or Returned Orders:
  • A $10 fee will be applied for refused orders, deducted from the credited amount.
  • A Return Authorization Number (RA) must be obtained before initiating the return process.
  1. Inspection and Eligibility:
  • Credit will be issued upon the thorough inspection of returned products.
  • Items deemed unsuitable for resale will be rejected and returned to the customer.
  1. Packaging Requirements:
  • Merchandise must be in its original packaging, unopened, and sealed if applicable.
  • Products with markings, stickers, or damaged packaging will not be accepted upon inspection.
  1. Non-Returnable Items:
  • Special order items, sterile items, products rendered unsaleable upon opening, and those marked as final sale are non-returnable.

Order Errors:

  • If an error is identified within your order, please contact us within 5 business days.
  • For errors on our part, a pre-paid Waybill will be provided to facilitate the return process.
  • If the error is due to customer order, customers are responsible for the following:
    • Returning incorrectly ordered items.
    • Placing a new order for the correct items.
  • Credits for returned items will be processed upon receipt and inspection by our warehouse.
  • Please allow 2-4 weeks for packages to be inspected and processed for credit.

 

No Signature Required:

When checking No Signature Required on an order, customers are authorizing that the order can be left at the consignee's address without a signature as proof of delivery. By doing so, you accept liability for any loss or damage to the package after delivery.

We appreciate your understanding and cooperation in adhering to our return policy. If you have any questions or concerns, feel free to contact our customer service team, and we will be happy to assist you.